Enterprise Labor & Organizational Review
Case Study
A national health plan required an enterprise labor and organizational review to realign cost structure to strategic priorities. New Wave benchmarked 22+ functional areas, analyzed productivity and span-of-control, and delivered a financially sequenced cost takeout roadmap—identifying $150M+ in operational savings potential.
Opportunity
- Unbalanced labor model and functional inefficiencies across regions
- Decentralized governance with limited standardization
- No unified baseline to compare productivity or cost-to-serve per function
Approach
- Conducted end-to-end organizational review with external benchmarking
- Assessed throughput, utilization, span-of-control, and function-level cost structures
- Built a prioritized cost takeout roadmap and implementation playbooks by function/region
Outcome
- $150M+ operational savings potential identified with sequenced plan to capture value
- 10–15% EBITDA improvement potential with targeted initiatives
- Standardized KPIs and governance cadence to sustain performance
About the Author
Hunter New, Managing Partner at New Wave Associates, specializes in organizational design and labor strategy for healthcare and service organizations.