Multi-Site System Integration
Case Study
A multi-site organization faced inconsistent systems, data fragmentation, and siloed processes following a series of mergers. New Wave Associates designed and executed a system integration strategy that harmonized core applications, aligned data models, and improved operational continuity across the enterprise.
Opportunity
- Multiple, disconnected systems across clinical, billing, and operations functions
- Redundant workflows leading to data inaccuracy and rework
- Leadership lacked visibility into enterprise-wide performance
- Integration delays created risk for ongoing transformation efforts
Approach
- Developed an enterprise integration roadmap with phased system consolidation
- Standardized master data, security protocols, and reporting hierarchies
- Facilitated API-based connectivity between financial and operational systems
- Stood up centralized governance for change control and issue resolution
Outcome
- Improved data consistency and reporting speed by 60%
- Consolidated 9 core systems into 3 unified platforms
- Enhanced continuity for daily operations with zero downtime at go-live
- Enabled leadership to track real-time operational performance across all sites
About the Author
Hunter New, Managing Partner at New Wave Associates, specializes in system integration and technology consolidation for multi-site enterprises.