Agreements Standardization
Case Study
The organization's fragmented contract management approach caused billing errors, misaligned renewals, and revenue leakage. New Wave Associates standardized agreement templates, approval processes, and data capture to create a unified contract framework that improved financial accuracy and customer trust.
Opportunity
- Inconsistent contract terms and structures across multiple business units
- Lack of centralized repository or version control
- Manual renewals and pricing discrepancies
- No linkage between agreement data and billing or CRM systems
Approach
- Built a standardized agreement library with defined templates and metadata
- Introduced a structured intake and approval process with digital workflows
- Integrated agreement data into CRM and billing systems for visibility
- Trained cross-functional teams on governance and contract lifecycle ownership
Outcome
- Eliminated duplicate and outdated agreement versions
- Reduced contract processing time by 50%
- Improved billing accuracy and revenue recognition
- Increased renewal predictability through automation and reporting
About the Author
Bryan Skwirut, Managing Partner at New Wave Associates, specializes in contract management and revenue operations optimization.