AR Automation for a $1B Tech Reseller
Case Study
Manual receivables processes limited visibility, slowed collections, and extended DSO. New Wave implemented an AI-enabled AR automation solution with prioritized outreach, automated dunning, and streamlined cash application, improving liquidity and reducing working-capital drag.
Opportunity
- Manual collections and fragmented dispute management
- Long DSO and high cost-to-collect
- Lack of credit visibility and forecasting
- Inefficient reconciliation across entities
Approach
- Deployed intelligent collections prioritization and automated reminders
- Centralized dispute tracking with real-time collaboration
- Automated cash application through remittance matching
- Integrated credit-risk analytics and performance reporting
Outcome
- DSO reduced 5–15 days
- Cost-to-collect lowered 40%–60%
- FTE efficiency ≈ 50% gain
- Payback 6–9 months | 3-year ROI 300%–500%
About the Author
Craig Keller, Managing Partner at New Wave Associates, specializes in finance automation and digital transformation for middle-market companies.