Labor Strategy & Offshoring

Hybrid operating models combining near-shore, off-shore, and digital labor—built to expand capacity and reduce cost without sacrificing quality.

Labor Strategy

Designed a hybrid global delivery model to reduce cost and increase throughput for a multi-entity MSP.

Outcome: Unified operating model with $10M+ cost savings expected (program WIP).

Offshoring

Built a compliant captive BPO and centralized non-clinical operations to materially reduce cost-to-serve.

Outcome: $20M ARR savings through captive BPO model.

Organizational Review

Assessed functional performance, span of control, and regional variance; delivered a cost takeout roadmap.

Outcome: Identified $150M+ in operational savings potential.

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