Case Studies & Client Results | New Wave Associates

Our Services Case Studies Insights About Us Contact Us

OUR EXPERIENCE

Our interim management services are tailored for organizations who require hands-on operators to make change happen.

We have successfully placed our fractional and interim executives across multiple functions and industries.

Industry	Role	Duration	Outcomes
Technology and Managed Service Providers	Vice President of Strategy and Transformation	3 Months	Developed a global labor strategy with $11M in annual operating efficiencies Created an M&A playbook to integration 35+ acquisitions
Technology and Managed Service Providers	Director of Transformation	8 Months	Orchestrated cross-functional workstreams to execute high-impact initiatives, utilizing custom project trackers to reconcile competing priorities and improve operational scalability across a $1B platform Standardized a global product catalog by rationalizing 80,000+ SKUs into a unified data structure; improved reporting accuracy and margin visibility while reducing operational complexity for global sales and delivery teams
Technology and Managed Service Providers	Chief Growth Officer	8 Months	Drive GTM strategy transformation (org structure, ICP, pricing, macroeconomic frameworks, KPI standardization) Mitigated revenue leakage from bottom-tier clients with pricing levers, optimized data & reporting architecture/workflows
B2B SaaS / FinTech	Vice President of Revenue Operations	2.5 Years	Managed tech stack transformations, launching a BI foundation & reducing operational costs by $2M+ Led multiple global M&A integrations Restructured pricing & packaging models increasing ASP 20% & reducing churn 10% Drove $2M incremental ARR eliminating RevRec lag in deal closures
B2B SaaS / FinTech / AI	Chief Operating Officer	1 Year	Led product roadmap, market positioning & strategic direction Shaped GTM strategies & identified whitespace opportunities Drove strategic roadmaps, OKRs, and KPI frameworks
B2B SaaS / Fintech	Director Strategy	2 Years	Drove retention/upsell strategies & revenue forecasting initiatives, driving 5% increase in NRR & 15% cost reduction Directed global M&A integrations aligning analytics, pricing & overall GTM strategies
Healthcare	Sr. Director of Strategic Sourcing	2 Years	Drive spend cube mapping and cleanse with >60k suppliers resulting in cleaner vendor master and vendor consolidation Directed targeting strategies resulting in >$22M annual cost savings + cast infusion >$55M through payments solutioning
Waste & Recycling Services	VP of Strategic Sourcing	1 Year	Developed GTM strategies for organics waste recycling for a major NoA provider Developed and integrated a new collections and transfer model which levered existing over the road fleet infrastructures
BPO / ARM	Chief Procurement Officer	3 Years	Drove vendor consolidation and cost reduction in excess of $32M annually Reduced data consumption for ARM business resulting in streamlined operations and lower cost structures
B2B / B2C Banking Payments	VP of Strategic Alliance	1 Year	Built a GTM B2C product set for insurance and one-time consumer payouts resulting in interchange revenues >$22M annual Drive CRM conversion and customer retainage programs for strategic alliances for card distribution

Project Management Office

•Establish a unified governance engine that aligns strategy, funding, and delivery across functions.
•Implement portfolio dashboards and KPI frameworks that convert project data into executive visibility.
•Standardize tools, templates, and cadence to create a predictable delivery rhythm and stronger accountability.

Outcome:

Faster decision-making, reduced execution risk, and sustained delivery predictability across enterprise initiatives.

Related Case Studies:

Go-to-Market & Growth Optimization

•Redesign commercial architecture around Perfect-Customer-Profile, segment clarity, and measurable revenue pathways.
•Activate demand through channel-mix optimization, pricing discipline, and campaign velocity modeling.
•Embed an agile Go-to-Market operating rhythm that unites marketing, sales, and customer success.

Outcome:

Accelerated pipeline velocity, higher conversion rates, and sustained top-line growth.

Related Case Studies:

Integration & Consolidation

•Build integration management offices (IMOs) that synchronize culture, process, and technology post-deal.
•Harmonize product catalogs, financial systems, and go-to-market motions to capture synergy value.
•Execute structured day-100, day-200, and year-one playbooks to maintain business continuity.

Outcome:

Faster synergy realization, unified enterprise visibility, and minimal disruption during transition.

Related Case Studies:

Labor Strategy & Offshoring

•Evaluate current org design to identify functions suitable for global delivery or automation.
•Establish hybrid operating models combining near-shore, offshore, and digital labor.
•Create performance-based vendor frameworks that preserve quality while lowering total cost.

Outcome:

Expanded capacity, 20–40% labor-efficiency gains, and resilient delivery coverage across time zones.

Related Case Studies:

SG&A Cost Optimization

•Diagnose enterprise support-function cost structures against benchmarks and strategic intent.
•Consolidate duplicative functions and deploy shared-service or CoE models where scale exists.
•Re-engineer high-cost workflows using automation and zero-based design.

Outcome:

Reduced run-rate spend, leaner support operations, and liberated capital for reinvestment in growth.

Related Case Studies:

AI & Intelligent Automation

•Identify automation opportunities across the enterprise using data-driven maturity assessments.
•Deploy AI-enabled workflows that eliminate manual friction and enhance decision accuracy.
•Build automation governance and performance dashboards to sustain adoption.

Outcome:

10× process speed, measurable error reduction, and scalable intelligence embedded in daily operations.

Related Case Studies:

Learn more about New Wave solutions for your unique growth opportunity

New Wave Associates Case Studies & Client Results